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© Frosted by Nicci 2016  |  Website by Techno Bird

FAQ'S.

Q. Where are you based?
I’m located in Lynbrook, south east suburbs of Melbourne

Q. Do you deliver?
Yes I do offer a delivery service, costs will depend on your location.

Q. Do you post your cookies?
Yes, I ship my cookies Australia wide via Express Post.

(Please note that the best of care is taken when packaging your cookies,

but we cannot be responsible for any breakages during the transit process)

Q. Do you take custom orders?
Yes, majority of my orders are custom designs based on invitations, color schemes, etc.  When ordering please advise the design if you have something specific in mind.  If you’re not sure what to do then I can customise a set of cookies to match with your party theme.

Q. How do I place an order?
You can order via the order page or you can email all your information to hello@frostedbynicci.com.au 

Q. How do I pay?
Payment is made via direct bank transfer.  Once you have placed an order you will receive bank details requesting a

deposit to secure your order date.  Please note that your order is not secure until this deposit is paid. 
Balance of your payment is one week prior to your order date.

Q. How much are your cakes?
Each cake is individually priced based on the design.  Prices start from $200

Q. How much are your cookies?
My cookies start from $7.00ea and go up from there based on the design and detail.

Q. How far in advance should I place my order?
I would recommend booking in as soon as you know the date of your event.  My calendar does tend to book up very quickly.  

A good guide would be around 3 – 4 weeks in advance, although I can sometimes accommodate short notice bookings. 

But unfortunately there is no guarantee of this.

Q. I have food allergies, do you make anything wheat/dairy/egg/nut free?
Unfortunately I don’t bake in an allergen free environment and due to the possibility of the presence of these allergens

I don’t offer this service.

Q. I’m not sure what to order?
You can always scroll through my gallery to give you an idea of styles/designs I have done previously or let me know a few

key things you are having at your party and I can suggest some ideas for you.

Q. Do you only make cakes and cookies?
No, I also make cupcakes, donuts and various other desserts.  Please let me know if you are after anything in particular.

Q. Are you on social media?
Yes you can follow me on Facebook, Instagram and Pinterest.

Q.Do you have a minimum order for cookies?

Yes, minimum order is 2 dozen. 

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